One of the pieces of work I’ve been doing recently has been to reconfigure our standard Polycom handset template for our sales team. I was asked for a few specific features for them and some specific button layouts to make life easier. We then couple this with a little bit of training and they then get access to some of the power of the BroadWorks system that we run.

Unfortunately, configuring customised button layouts for Polycom phones are neither simple nor fun and there’s not a lot of information out there, so this post is all about some of the work I did.

This is going to be a long blog post so I’ve hidden the detail below, click down to read on.

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